Cancellation Policy

 

Late Arrival Policy Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened to accommodate others whose appointment follows yours. Depending on how late you arrive, I will then determine if there is enough time remaining to start treatment. If you are running late and prefer to cancel the appointment instead of receiving a shorter time, you may do so, but will be required to pay the full amount for the scheduled session. If you purchased a package or sessions previously, you would forfeit one of your sessions for the missed appointment. Cancellation Policy Clients must give at least 24-hour notice before canceling an appointment to avoid being charged for the session. This allows the opportunity for someone else to schedule an appointment. If you must cancel with less than a 24-hour notice, you will be charged ½ the fee of the scheduled session. This fee will be waived in the case of an emergency, such as a health crisis.

Note: Repeated occurrence of late arrivals, late cancellations, or no shows and or refusal to pay for additional fees applied in connection with these policies may result in dismissal from the practice. I agree to respect your time and any appointment scheduled with me. I will attempt to begin your appointment on time and notify you as soon as I can if any appointment needs to be rescheduled or cancelled. Sickness Policy If a client presents with signs and or symptoms of illness that contraindicates massage, such as, fever, undiagnosed rash, contagious infection, the session will be rescheduled. This is to protect both the client and practitioner. If you are sick, coming in for a massage session will not make you feel better and you risk infecting your practitioner and other clients. Please call and reschedule your appointment. Acute injuries may also contraindicate massage. Call before your appointment. I will cancel appointments if I have a communicable illness.